Last updated: · Prepared by DataKobi Engineering Team
Monitoring as a Service
Monitoring as a Service is the 24/7 monitoring of your infrastructure and applications, with alerting, first response and escalation in which real people, our NOC team in Ankara, step in when thresholds are breached.
Setting up a metrics dashboard is easy; having someone look at it at 3:00 a.m. is hard. The DataKobi NOC team is at the screens every hour of the year: they do not just generate alerts, they perform the first response according to the runbook and, if needed, wake up your team by phone. Our first-response commitment for critical alerts is 5 minutes.
The technology stack is open standard: Prometheus, Grafana, Loki and Alertmanager. Your metrics, logs and traces come together in one place; there is no vendor lock-in, and we can take over your existing setup.
Key features
24/7 staffed NOC
Alerts go not to software but to a shift-based team of engineers in Ankara.
End-to-end visibility
One dashboard, from hardware temperature to API response time.
Smart escalation
A Slack → SMS → phone chain; an unresolved incident escalates up to your manager.
Monthly health report
Trend analysis, capacity plan and SLA attainment report.
How is alert fatigue prevented?
The most common reason monitoring projects fail is behavioral, not technical: a team that receives dozens of meaningless alerts a day mutes the notifications by the third week, and real outages slip through. Our method consists of three rules. First, every alert must be tied to a runbook; an alert with no defined action cannot be created. Second, the first 30 days are a calibration period: thresholds are tuned to your real traffic, and conditions that resolve themselves are suppressed (inhibition/grouping). Third, the symptom-based alerting principle: we set up an alert for "API response time exceeds the SLO", not for "CPU at 90%". Our target metric is clear: zero false-positive phone calls per month.
What does the monitoring scope include?
We monitor four layers in one place. Hardware/infrastructure: server resources, disk health (SMART), temperature, network device ports. Platform: database replication lag, queue depth, container and pod status. Application: HTTP endpoint checks, synthetic transaction scenarios (for example, running the "add to cart and pay" flow every 30 seconds), and distributed traces with OpenTelemetry. Business indicators: SSL certificate and domain expiry dates, SLA/SLO attainment. The monthly report includes trend analysis and capacity projections, so you see a disk-full crisis three months ahead rather than when it happens.
If you are required to retain logs of the systems you monitor (for example organizations offering guest WiFi), we explain how in our Law No. 5651 logging guide.
Technical Specifications
- Stack: Prometheus, Grafana, Loki, Alertmanager, Blackbox
- Scope: Servers, network devices, databases, applications, SSL/domain expiry
- Notification: Email, SMS, phone, Slack/Teams, webhook
- Retention: 13 months of metrics, 30 days of logs (extendable)
- Response: First response within 5 minutes on critical alerts
Frequently Asked Questions
We already have our own monitoring system; what is the difference?
Do you monitor at the application level?
How do you prevent alert fatigue?
A 30-minute discovery call with your architect
We will listen to your needs and outline the right architecture and a clear pricing framework in the same call. The first consultation is free.