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IT Service Management Implementation

ITIL 4 Service Value System ile enterprise ITSM transformation ve operational excellence

İşletmeniz için güvenli, ölçeklenebilir ve maliyet etkin bulut çözümleri.

99.9%

Platform Uptime

<2dk

Response Time

85%

First Call Resolution

34

Management Practices

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Service Excellence Platform

IT Service Management (ITSM) Implementation

ITIL 4 framework ile comprehensive service management, process automation ve operational excellence

ITIL 4 Framework Implementation

Industry best practices ile service value system, service value chain ve continuous improvement.

  • Service Value System Design
  • Service Value Chain Implementation
  • Four Dimensions Model
  • Continual Improvement Culture

Service Desk & Incident Management

Multi-channel service desk ile automated incident routing, SLA management ve customer satisfaction.

  • Multi-Channel Service Desk
  • Automated Incident Classification
  • SLA & OLA Management
  • Self-Service Portal

Change & Release Management

Controlled change processes ile risk assessment, approval workflows ve automated deployment.

  • Change Advisory Board (CAB)
  • Risk Assessment Framework
  • Automated Release Pipeline
  • Post-Implementation Review

Configuration Management (CMDB)

Centralized asset repository ile dependency mapping, impact analysis ve configuration control.

  • Federated CMDB Architecture
  • Automated Discovery & Updates
  • Dependency Mapping
  • Impact Analysis Dashboard

Service Performance Analytics

Real-time monitoring ile KPI dashboards, predictive analytics ve continuous improvement insights.

  • Real-Time KPI Dashboards
  • Predictive Analytics
  • Trend Analysis & Forecasting
  • Customer Satisfaction Metrics

Process Automation & AI

Intelligent automation ile chatbot integration, workflow automation ve machine learning insights.

  • AI-Powered Chatbots
  • Workflow Automation
  • Machine Learning Analytics
  • Robotic Process Automation

ITIL 4 Service Management Practices

34 management practices ile comprehensive service lifecycle coverage

General Management Practices

Strategy management, portfolio management, architecture management

Business strategy alignment ile enterprise architecture, risk management ve measurement framework.

  • • Strategy management
  • • Portfolio management
  • • Architecture management
  • • Continual improvement
Service Management Practices

Service catalog, SLA management, service desk, availability management

Core service practices ile service catalog management, business analysis ve customer journey.

  • • Service catalog management
  • • Service level management
  • • Service desk
  • • Availability management
Technical Management Practices

Deployment management, infrastructure management, software development

Technical excellence ile deployment automation, infrastructure lifecycle ve platform engineering.

  • • Deployment management
  • • Infrastructure & platform management
  • • Software development & management
  • • Monitoring & event management
Security & Compliance Practices

Information security, risk management, supplier management

Security governance ile risk assessment, compliance monitoring ve vendor management.

  • • Information security management
  • • Risk management
  • • Supplier management
  • • Knowledge management

ITSM Platform Architecture

Multi-Tenant SaaS Platform

Cloud-native architecture ile scalability, security isolation ve global deployment.

Integration Ecosystem

API-first design ile enterprise integrations, third-party connectors ve workflow automation.

Mobile-First Experience

Responsive design ile native mobile apps, offline capability ve push notifications.

AI & Machine Learning

Intelligent automation ile predictive analytics, natural language processing ve smart routing.

ITSM Performance Metrics

99.9%
Platform Uptime
< 2min
First Response Time
85%
First Call Resolution
4.8/5
Customer Satisfaction
ITSM Tools & Platforms
ServiceNow Jira Service Management Remedy Cherwell FreshService ManageEngine

ITSM Implementation Services

End-to-end implementation ile process design, tool configuration ve change management

Assessment & Design

Current state analysis ve future state design

  • • Process maturity assessment
  • • Gap analysis & recommendations
  • • Service design blueprint
  • • Technology architecture design
Platform Configuration

Tool setup ve process automation

  • • Platform installation & setup
  • • Process workflow configuration
  • • Integration development
  • • Customization & branding
Training & Adoption

User training ve change management

  • • Role-based training programs
  • • Change management strategy
  • • User adoption campaigns
  • • Knowledge transfer sessions
Optimization & Support

Continuous improvement ve ongoing support

  • • Performance monitoring
  • • Process optimization
  • • Regular health checks
  • • 24/7 technical support

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